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Privacy Policy

Effective Date: November 18, 2025
Last Updated: November 18, 2025

This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit and interact with our Ledger Live informational website. We are committed to transparency and maintaining the highest standards of data protection to ensure your privacy and security.

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with these terms, please discontinue use of our website immediately.

We recognize the importance of privacy in the cryptocurrency space and have designed our data practices to minimize collection while providing you with valuable information about Ledger Live staking, updates, and support.

Information We Collect

We collect limited information necessary to operate our website, improve user experience, and communicate with visitors who contact us through our support channels.

Personal Data

Personal data refers to information that can identify you as an individual. We collect personal data only when you voluntarily provide it through our contact forms or support requests.

  • Contact Information – When you submit inquiries through our contact form, we collect your name, email address, and any additional information you choose to provide in your message. This information is necessary to respond to your questions and provide requested assistance.
  • Correspondence Records – We maintain records of your communications with our support team, including email exchanges and support ticket histories. These records help us provide consistent, high-quality assistance and track issue resolution.
  • Voluntary Information – Any additional personal information you choose to share when contacting us, such as device models, software versions, or specific technical details about your situation, is collected to better assist with your inquiries.

Important: We never request, collect, or store sensitive cryptocurrency-related information such as recovery phrases, private keys, PIN codes, wallet addresses, or transaction details. Any legitimate request for assistance will never ask for this information.

Technical Data

Technical data is automatically collected when you visit our website to ensure proper functionality, security, and performance optimization.

  • Device Information – We collect information about the device and browser you use to access our website, including device type, operating system, browser type and version, and screen resolution. This helps us optimize website display across different platforms.
  • Usage Data – We track how visitors interact with our website, including pages visited, time spent on pages, navigation paths, links clicked, and referring websites. This information helps us understand which content is most valuable to visitors.
  • IP Addresses – Your IP address is automatically logged when you access our website. IP addresses help us detect fraudulent activity, prevent abuse, and understand geographic distribution of our visitors for content localization purposes.
  • Cookies and Similar Technologies – We use cookies and similar tracking technologies to enhance functionality, remember your preferences, and analyze website performance. Detailed information about our cookie usage is provided in the Third-Party Services section below.
  • Log Files – Our servers automatically create log files containing technical information about website requests, including timestamps, accessed pages, HTTP response codes, and error messages. These logs are used for troubleshooting and security monitoring.

How We Use Your Information

The information we collect serves specific purposes related to website operation, user support, and service improvement. We are committed to using your data responsibly and only for legitimate purposes.

Service Improvement

  • Website Optimization – We analyze usage patterns and technical data to identify areas for website improvement, including navigation structure, content organization, page load speeds, and mobile responsiveness.
  • Content Development – Visitor behavior and search queries help us understand which topics require more detailed explanation or additional resources. This guides our content creation strategy to address common questions and concerns.
  • Technical Troubleshooting – Technical data helps us identify and resolve website errors, compatibility issues, and performance bottlenecks that may affect user experience.
  • Feature Enhancement – User feedback and interaction patterns inform decisions about new features, tools, or resources to add to our website that better serve visitor needs.
  • Security Monitoring – We analyze access patterns and technical data to detect and prevent security threats, unauthorized access attempts, malicious activities, and potential abuse of our services.

Communication

  • Support Responses – Personal information collected through contact forms is used exclusively to respond to your inquiries, provide technical assistance, and follow up on unresolved issues.
  • Service Updates – If you've contacted us previously and opted in to communications, we may send occasional updates about significant Ledger Live features, security advisories, or important policy changes. You can unsubscribe from these communications at any time.
  • Survey Participation – We may occasionally invite users to participate in voluntary surveys to gather feedback about website usability, content quality, and support experiences. Participation is always optional.
  • Important Notifications – In rare circumstances, we may use contact information to notify users of critical security issues, data breaches affecting our services, or significant policy changes that require user attention.

We never sell, rent, or share your personal information with third parties for their marketing purposes. Your contact information remains confidential and is used solely for the purposes described in this policy.

Data Protection & Security

Protecting your information is our highest priority. We implement comprehensive security measures to safeguard data against unauthorized access, alteration, disclosure, or destruction.

Encryption

  • Data Transmission Security – All data transmitted between your browser and our servers is encrypted using industry-standard SSL/TLS protocols. This encryption prevents interception or tampering during transmission across the internet.
  • Secure Storage – Personal information stored in our databases is encrypted using advanced encryption standards (AES-256). Access to encrypted data requires authentication and authorization through secure credential management systems.
  • Form Security – Contact forms and data submission interfaces employ encryption, CSRF protection, and input validation to prevent injection attacks and ensure data integrity.
  • Communication Channels – Email correspondence with our support team uses encrypted protocols when available. For sensitive matters, we encourage use of secure contact methods rather than standard email.
  • Regular Security Updates – Our systems receive regular security patches and updates to address newly discovered vulnerabilities and maintain protection against evolving threats.
  • Access Controls – Strict access controls limit data access to authorized personnel who require it for specific job functions. All access is logged and monitored for unusual activity.
  • Secure Development Practices – Our website and backend systems are developed following security best practices, including code reviews, vulnerability scanning, and penetration testing.

User Rights

Under applicable data protection regulations, including GDPR and similar privacy laws, you have specific rights regarding your personal information:

  • Right to Access – You can request confirmation of whether we process your personal data and obtain a copy of the information we hold about you.
  • Right to Rectification – If your personal information is inaccurate or incomplete, you have the right to request corrections or updates.
  • Right to Erasure – Also known as the "right to be forgotten," you can request deletion of your personal data under certain circumstances, such as when the information is no longer necessary for the purposes it was collected.
  • Right to Restriction – You can request that we limit processing of your personal information in specific situations, such as when you contest the accuracy of the data.
  • Right to Data Portability – You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transfer that data to another service provider.
  • Right to Object – You can object to processing of your personal information for direct marketing purposes or when processing is based on legitimate interests.
  • Right to Withdraw Consent – When processing is based on your consent, you have the right to withdraw that consent at any time, though this doesn't affect the lawfulness of processing before withdrawal.
  • Right to Lodge Complaints – You have the right to file complaints with your local data protection authority if you believe your privacy rights have been violated.

To exercise any of these rights, please contact our privacy officer using the information provided in the "Your Rights & Contact Information" section below.

Third-Party Services

Our website may integrate third-party services to enhance functionality and provide analytics. We carefully select service providers that maintain high privacy and security standards.

Cookies and Analytics

  • What Are Cookies – Cookies are small text files stored on your device by websites you visit. They help websites remember your preferences, maintain session continuity, and collect usage statistics.
  • Essential Cookies – These cookies are necessary for basic website functionality, including security features, session management, and form submission. Essential cookies cannot be disabled without significantly impacting website operation.
  • Analytics Cookies – We use analytics services to understand how visitors interact with our website. These cookies track page views, user journeys, popular content, and traffic sources. Analytics data is aggregated and anonymized, preventing identification of individual users.
  • Performance Cookies – These cookies help us identify technical issues, slow-loading pages, and browser compatibility problems. They collect information about how quickly pages load and whether users encounter errors.
  • Cookie Management – Most web browsers allow you to control cookie settings through preferences or settings menus. You can configure your browser to reject all cookies, accept only certain cookies, or notify you when cookies are being set. Note that blocking essential cookies may limit website functionality.
  • Third-Party Analytics – We may use services like Google Analytics or similar platforms to collect aggregated usage statistics. These services operate under their own privacy policies, which we encourage you to review. We configure analytics tools to respect user privacy through features like IP anonymization where available.
  • Social Media Integration – Our website may include social media sharing buttons or embedded content. These features may collect information about your visit even if you don't actively interact with them. Social media companies operate under their own privacy policies.
  • Cookie Duration – Cookies we set have varying lifespans. Session cookies expire when you close your browser, while persistent cookies remain for specified periods to remember your preferences across multiple visits.

Your Rights & Contact Information

We respect your control over your personal information and provide straightforward processes for exercising your privacy rights.

Requesting Data Removal

  1. Submit a Request – Contact our privacy officer using the email address provided below. Clearly state that you're requesting data deletion and include identifying information (such as email address used in previous communications) to help us locate your records.
  2. Identity Verification – For security purposes, we may ask you to verify your identity before processing deletion requests. This prevents unauthorized individuals from deleting someone else's information.
  3. Processing Timeline – We process data removal requests within 30 days of receipt. You'll receive confirmation once your information has been deleted from our active systems.
  4. Backup Retention – Please note that deleted information may persist in backup systems for a limited period as part of our disaster recovery procedures. Backup data is not accessible for operational use and is eventually overwritten through normal backup rotation.

Exceptions – We may retain certain information when required by law, necessary for legitimate business purposes (such as fraud prevention), or to fulfill ongoing legal obligations. If retention is necessary, we'll notify you of the reasons and duration.

Contacting Our Privacy Officer

For privacy-related inquiries, requests to exercise your rights, or concerns about how we handle your information, please contact our dedicated privacy officer:

Privacy Officer Contact:
Email: privacy@[yourdomain].com
Subject Line: "Privacy Inquiry - [Your Request Type]"

  • Response Timeline – We aim to respond to privacy inquiries within 5-7 business days. Complex requests may require additional time, but we'll acknowledge receipt promptly and provide estimated resolution timeframes.
  • Information to Include – When contacting us about privacy matters, please provide:
    • Your full name and email address
    • Specific nature of your request or concern
    • Any relevant reference numbers or dates of previous communications
    • Clear description of the information you're inquiring about
  • Escalation Process – If you're not satisfied with our response to your privacy concerns, you may escalate the matter to your local data protection authority. We'll provide contact information for relevant authorities upon request.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we'll update the "Last Updated" date at the top of this policy and may notify users who have previously contacted us through our website.

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Continued use of our website after policy changes constitutes acceptance of the updated terms.